Category Archives: Operations

Strengths, Weaknesses, Opportunities, and Threats (SWOT) in the University Publishing Industry

During our SWOT mastermind discussion in Philadelphia, we shared common industry issues that challenge how we operate a university press. The Strengths of the SWOT analysis centered on peer review, curation, and scholarship, as well as data handling and project management. The Weaknesses and Threats, outlined below, seemed manageable. Many of us have been dealing…
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7 Ways to Respond to a Negative Online Comment

7 Ways to Respond to a Negative Online Comment You work hard serving and acquiring customers. Then one day, someone posts a negative comment about your business at Amazon, Yelp, or Consumer Reports. How will you respond? The growth of online communication challenges how we deal with customer complaints. Ten years ago, it could be…
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How to Manage Your Lawyer

How to Manage Your Lawyer Eventually we all need legal advice in business with key legal areas. When your first form or acquire your business, you should have counsel review all documents to represent your best interests. When key contracts arise with customers, suppliers, employees, investors or new partners, you need legal counsel. Basically, any…
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Does Your Value Proposition Need a Checkup?

Does Your Value Proposition Need a Checkup? First of all, Investopedia defines value proposition as “a business or marketing statement that summarizes why a consumer should buy a product or use a service. This statement should convince a potential consumer that one particular product or service will add more value or better solve a problem…
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Tips for Working with Angry Business Partners

Tips for Working with Angry Business Partners Did you ever have to work with a person that you were mad at? Years ago, I heard men threaten to take their problem outside at work, and on occasion I've heard women literally scream at each other in the office. But that was a long time ago.…
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Should I Hire An Assistant?

Should I Hire An Assistant? Do you ever get through your day and think, “I could have gotten so much more done today if I had an assistant? I feel so unproductive.” How about when you look at your to-do list and feel like you could definitely leverage your time better? How can you tell…
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Time Management for Business Owners

Time Management for Business Owners Did you ever finish your workday and wonder, “What happened to my time? Where did it go?” One of the hardest parts about being a small business owner is to manage you. We often ignore managing ourselves. Let’s face it; one of the reasons many of us own small businesses…
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Planning Ideas for Next Year

Planning Ideas for Next Year Ah, fall… my favorite time of year on the east coast—crisp fall mornings followed by gentle afternoon sunshine. For me, these weather changes provide a sign that a new business year looms around the corner. And it’s also time to do some high-level business planning, or at least to start…
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Is Your Workplace Innovative?

Is Your Workplace Innovative? Whether you’re in a team of 1 or a group of 1,000, an innovative workplace will become important for your business to maintain competitiveness in the long run.  An innovative workplace is also a benefit for your employees: it creates a fun and exciting place to work.  So If your business…
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